Cookie Policy
1. Purpose
It also ensures compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, LSSICE), the General Data Protection Regulation 2016/679 (hereinafter, GDPR), and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPDGDD).
2. Identification of the Data Controller / Information Society Service Provider
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), we expressly, precisely, and unequivocally inform both users and the competent authorities of the following aspects related to the service provider:
| Entity / Editor: | MISTRAL BUSINESS SOLUTIONS, S.L.U. |
| CIF/NIF: | B98539083 |
| Postal address: | Av. Corts Valencianes, 17, 2nd and 3rd, 46015 Valencia (Valencia) |
| Phone: | 961 48 69 16 |
| Email: | [email protected] |
| Corporate Purpose: | Computer Consulting |
| Website: | https://www.mistralbs.com/ |
| Registration Data: | Registered in the Commercial Registry of Valencia, Volume 9633, Book 6915, Page 49, Sheet V-154049. |
3. Definitions
To comply with the second section of article 22 of the LSSICE, the information provided in this policy must be clear and complete regarding the use of data storage and retrieval devices and, in particular, regarding the purposes of data processing. This requires that the processing of user data be carried out transparently for them. To achieve this, we provide basic and preliminary definitions that will be used in this policy, for greater detail and better understanding by the user:
User:
It is the individual who accesses our website.
Editor:
In the case of this website, it refers to the entity (either an individual or a legal entity) that owns the website. Also known as the controller or provider of information society services.
Cookies:
Our website uses cookies and/or similar technologies that store and retrieve information while you browse. These technologies may serve various purposes, such as recognizing users, gathering data on browsing habits, sending advertising, or customizing how content is displayed.
Data:
It is the user information obtained through cookies.
The data may be of a personal nature when it concerns information about identified or identifiable individuals, as defined in Article 4 of the GDPR.
Information society service:
It is any service provided at the individual request of a user, whether for a fee or not, remotely and by electronic means, as long as it constitutes an economic activity for the publisher whose provision results in the use of cookies.
4. Types of Cookies
Below is a classification of cookies based on a series of categories. However, a single cookie may be included in more than one category:
4.3 Types of cookies by the entity managing them
Depending on who the entity is that manages the equipment or domain from which the cookies are sent and processes the data obtained, we can distinguish between:
First-party Cookies:
These are the ones for which our entity is responsible and that, generally, are sent to the user's terminal device from equipment or a domain managed by our entity and from which the service requested by the user is provided.
Third-party Cookies:
These are the ones for which our entity is responsible and that, generally, are sent to the user's terminal device from equipment or a domain managed by our entity and from which the service requested by the user is provided.
In the case where cookies are served from equipment or a domain managed by our entity, but the information collected through them is managed by a third party, they will also be considered third-party cookies (for example, improving the services provided or providing advertising services on behalf of other entities).
You should be aware that if you accept third-party cookies, you will need to delete them through your browser settings or through the system provided by the third party itself. Below, we provide a list of websites you can visit to learn more about third-party cookies (disabling them, possible data transfers to third countries, etc.):
Google Chrome
Mozilla Firefox
Microsoft Edge
Chrome para Android
Safari (Apple)
Opera
As well as Google AdWords
If you use other browsers, we recommend consulting their respective cookie use and management policies.
The tool https://www.youronlinechoices.com/es/ may be very useful to the user for managing the use of cookies and protecting their privacy on the internet.
4.2. Types of cookies according to their purpose
There are many purposes for the use of cookies. Depending on the purpose for which the data obtained through cookies is processed, some of the purposes may include:
Technical Cookies:
Technical cookies can be used without the user's consent.
These are the cookies that allow the user to navigate through our website and use the different options or services available on it, including those used by our entity to manage and operate the website and enable its functions and services, such as controlling data traffic and communication, identifying the session, accessing restricted access areas, remembering items in an order, completing the purchase process, managing payment, controlling fraud related to service security, requesting registration or participation in an event, counting visits for the purpose of billing software licenses that the service (website, platform, or application) operates with, using security elements during navigation, storing content for video or audio streaming, enabling dynamic content (e.g., text or image loading animation), or sharing content through social media.
This category also includes cookies that allow for the most efficient management of advertising spaces that, as an additional design or 'layout' element of the service offered to the user, the publisher has included on a website, application, or platform based on criteria such as the edited content, without collecting user information for other purposes, such as personalizing that advertising content or other content.
Preference or Personalization Cookies:
These are the cookies that remember information so that the user can access the service with certain characteristics that may differentiate their experience from other users, such as, for example, the language, the number of results to display when the user performs a search, the appearance or content of the service depending on the type of browser the user uses to access the service, or the region from which the user accesses the service, etc.
For these cookies to be exempt from providing information and obtaining the user's consent for their use, they must be limited to what is necessary for their purpose, and the information that can be inferred from the user's selection cannot be used for other purposes (such as personalizing advertising content) nor to create a user profile.
Analytics or Measurement Cookies:
These are the cookies, processed by our entity or by third parties, that allow us to quantify the number of users and thus perform statistical measurement and analysis of the usage that users make of the offered service.
To do this, their navigation on our website is analyzed in order to improve the range of products or services we offer.
It is unlikely that the use of these cookies poses a risk to the privacy of users.
Behavioral Advertising Cookies:
These are the cookies, processed by us or by third parties, that allow us to analyze the user's browsing habits on the internet so that we can show them advertising related to their browsing profile.
4.3. Types of Cookies Based on Their Duration
Depending on the length of time they remain activated on the terminal device, we can distinguish between:
Session Cookies:
These are designed to collect and store data while the user is accessing a website.
They are typically used to store information that is only relevant for providing the service requested by the user on a one-time basis (for example, a list of purchased products) and disappear once the session ends.
Persistent Cookies:
These are cookies in which the data remains stored on the device and can be accessed and processed over a defined period set by the cookie's controller, ranging from a few minutes to several years.
This type of cookie may pose risks to the user's privacy. In any case, when persistent cookies are installed, we will minimize their duration as much as necessary based on the purpose of their use.
4.4. Types of Cookies Exempted from Consent
The following cookies are excluded from the scope of application of Article 22.2 of the LSSICE, and therefore do not require information or consent for their use by the user:
- “User input” cookie
- Authentication or user identification cookies (session only)
- User security cookies
- Multimedia player session cookies
- Load-balancing session cookies
- User interface customization cookies
- Certain plug-in cookies for exchanging social content
- Cookies that allow only communication between the user’s device and the network
- Cookies used to provide a service expressly requested by the user
- Audience measurement cookies when they meet the following guarantees:
- When their purpose is strictly audience measurement
- When the data obtained from the measurement is anonymous
- When the data is not transmitted to third parties
- When the data is not used to compare with other treatments
- When the lifespan of these cookies is strictly necessary, but no longer than 13 months
- When the information provided by these cookies is retained for the strictly necessary time, not exceeding 25 months.
4.5. Cookies used on this website
Below is a list of cookies used on this website, organized by their purpose, including whether they are first-party or third-party cookies and their specific use:
| Technical | |||
| Cookie | Owner | Duration | Cookie Type / Purpose |
| cookie_notice_accepted | First-party | 1 month | Technical / Used to remember the user's acceptance of the use of cookies. |
| _GRECAPTCHA | 1 year | Technical / Forms to prevent SPAM. | |
| chaty_settings | First-party | 7 days | Technical / Used to collect information about how the visitor interacts with the live chat feature on the website. |
| Analysing | |||
| Cookie | Owner | Duration | Cookie Type / Purpose |
| _ga | 13 months | Analytics / Generate a unique user identifier, which is used to count how many times a user visits the site, as well as the date of the first and last visit. Record the date and time of access to any of the pages on the Site. Determine whether it is necessary to keep a user's session open or to create a new one. Identify the user's session in order to collect the approximate geographic location of the device accessing the Site for statistical purposes. | |
| _ga_2B5WKSLNDY | 13 months | ||
| _ga_FJS78H69R6 | 13 months | ||
| _gat | 1 minute | ||
| _gat_gtag_UA-* | 1 minute | ||
| _gid | 24 hours | ||
| Advertising | |||
| Cookie | Owner | Duration | Cookie Type / Purpose |
| NID | 6 months | Advertising / Used to display Google ads on Google services to users who have not logged into their account. | |
At any time, the user can withdraw the consent initially given by activating the cookie information window from where the consent was granted. This window can be accessed on the homepage of our website.
We recommend reviewing our cookie policy each time you access our website to stay informed of any changes regarding the use of our cookies. Our entity reserves the right to modify this Policy without prior notice.
5. Profiling
As part of the information obligation under Article 13.2 f) of the GDPR, we inform you that, in the event profiling is carried out based on your personal data, we will request your prior consent. However, you should be aware that you have the right to object to being subject to an automated decision based on your data, where personal aspects are evaluated, such as analyzing or predicting factors related to your job performance, economic situation, health, personal preferences or interests, reliability, or behavior, in a way that may produce legal effects concerning you or similarly significantly affect you.
Our entity will implement appropriate security measures to protect your rights and freedoms, as well as your legitimate interests, including the right to obtain human intervention on our part, to express your point of view, and to contest the decision.
6. Data Transfers
Your personal data will not be transferred to other countries or third parties. In case of transfers to other entities or countries outside the European Union, we will inform you and request your prior and explicit consent.
7. Legitimacy for the Use of Cookies
If the user clicks the “ACCEPT cookies” button in the cookie information window displayed when accessing our website, it is understood that they freely give their explicit consent for the use of all cookies, allowing our entity to use the user’s information.
If the user freely clicks the button to personalize or configure the use of cookies, they will be given a space to select the cookies they wish to be used.
At any time, the user can change their mind and revoke the initial consent given for the use of cookies.
8. Reject the Use of Cookies
If the user freely clicks the “REJECT cookies” button in the cookie information window displayed when accessing our website, they decide not to allow the use of cookies.
The user has a button in the cookie information window to personalize or configure the use of cookies, offering them a space to deselect the cookies they previously consented to be used.
The user can easily revoke their consent since there is a clearly visible system on the website to access the cookie information and management window, allowing them to configure cookies to their liking.
9. Retention Period
The retention period for personal data will be as short as possible, according to the purpose for which the data was collected, adhering to the principle of data minimization.
For more information, please consult our Privacy Policy.
10. Your Rights
You have the right to know if our entity is processing your personal data; therefore, you have the right to access it, rectify it if it is inaccurate, or request its deletion when the data is no longer necessary, as long as it is legally possible.
You may also exercise your right to object, limit, or request portability if deemed necessary, and you can withdraw your consent. To exercise any of these rights, you must do so in writing to [email protected] . If there are reasonable doubts regarding the identity of the person making the request, we may ask for additional information to confirm their identity.
If you would like to make any suggestions or inquiries regarding the processing of your personal data, you can contact our data protection consultants:
BUSINESS ADAPTER, S.L.
Ronda Guglielmo Marconi, 11, 26, (Parque Tecnológico) 46980 Paterna (Valencia).
Interested Party Attention Form
We inform you that if you believe your rights have been ignored, you have the right to file a complaint with the Spanish Data Protection Agency at: C/ Jorge Juan, 6, 28001 Madrid or at www.aepd.es.
11. Updates to this Policy
Our entity reserves the right to modify this Policy without prior notice. Therefore, we recommend that you consult it every time you visit our website.
Updated on 9th November 2025
